3 Ways Organic Offers Best-in-Class Support and Stability

It’s easy to think Organic simply combines a feature-rich editorial backend and speedy headless frontend— but that's just scratching the surface.

Organic also offers publishers extensible architecture for publisher-side development and top-tier support. Organic-hosted sites boast high uptimes, an extensive alert system, and named team members invested in publishers’ success.

Unique repositories for your business

Organic's architecture is designed to remain ultra-stable while providing publisher clients the flexibility and access necessary to make backend changes, frontend redesigns, and third-party integrations.

Organic's engineers maintain Organic in a monorepo architecture in Github, while publisher-side engineers and partners are provided access to separate business-specific repositories, allowing them to make and release changes on their timeline to ensure maximum agility and independence. 

Always monitoring, always transparent

Organic's modern codebase enables site hosting at a more reliable and proven uptime and also comes with an extensive alert system to prevent even the unlikeliest events from occurring. In the event anything wobbles, Organic DevOps engineers are quickly made aware and can troubleshoot and resolve. Sites hosted by Organic have 99.99999% uptime scores, as measured by Pingdom.

In addition, Organic’s 24-hour monitoring, and sophisticated internal alerts system allow for quick escalation in the event of an issue in client-specific code. Organic can also provide internal client-side teams direct access to this alert infrastructure for more transparency.

Finally, Organic's hosting offers baked-in security features like Web Application Firewall, DDoS protection, and vulnerability scanning to protect sites from potential threats. Daily backups add an even further level of protection, as well as convenience for client engineers and partners.

Named support to drive publications forward sustainably

While the Organic architecture can provide independence to engineers, support is available for talking through issues, Organic Content user education, and promoting business objectives. Organic support is available daily for issue escalation and the support team responds to client teams according to pre-established response times to provide troubleshooting, resolution, and Organic engineers as needed. Dedicated engineering hours are available to clients who opt for premium support, or those who want to build custom features. 

Organic's team provides ongoing support to client-side teams at regular intervals, including cross-team project management, success planning, business reviews, best practices presentations, user education and training, and other regular check-ins.

Please reach out Organic Support via email (support@organic.ly) or the Help Desk to learn more about how to leverage the data, stability, and counsel available within Organic, as well as how to use Organic's various interfaces, and integrations with Google Analytics, Google BigQuery or other platforms.